9. SPEAKING. HOW TO SAY SORRY IN A PROFESSIONAL WAY

IMPORTANT TIPS TO APOLOGISE

-Start saying sorry and explaining why you couldn't do what you were supposed to do. 
-Explain what you have done / are doing to compensate for your mistake. 
-Finish by saying you want to make up for your error and solve the situation as soon as possible.  


Let's start preparing: 

TRANSLATE THESE 10 SENTENCES OF APOLOGY. THEN TRY TO ADD A SENTENCE JUSTIFYING YOUR BEHAVIOUR. 

1.-I'm sorry for taking so long to get back to you. 
Siento haber tardado tanto en contestarle. 
I have been very busy with my final exams. 

2.-I'm very sorry for losing the document.

3.-I'm very sorry that I missed the meeting.

4.-I aplologise for my delay. 

5.-We sincerely apologise for the poor standard of service you recieved from our company. 

6.-Please, accept my sincere apologies for any inconvenience caused by my delay. 

7.-Please accept my apologies for the delay in shipping your order. 

8.-I sincerely regret the inconveniences caused by our computer error. 

9.-We deeply regret the misunderstanding caused by our error. 

10.-We regret that the information sent to you was incorrect. 


Do you agree or disagree with this quote?

REVISION: 2 sample apology emails

Still wondering how to word your apology email? Here’s an example.

Dear Bill,

I just wanted to apologize for the faulty data I included in the TPS Report. I know you and the rest of the team are frustrated by the project delay this has caused.

To help resolve the issue, I worked last night and this morning to pull the correct data. I have also spoken with the database team about renaming the database fields so that they are more clear, and the data cannot be confused by myself or other employees.

I want to resolve the project delays as quickly as possible. What else can I do to help make up for my error?

Sincerely,

Peter

Based on https://www.brazen.com/blog/archive/career-growth/how-to-apologize-by-email-5-steps-to-help-fix-your-big-mistake/

Dear Suki:
I am sorry I missed your meeting this morning. I know I had to provide the costs of your proposal, and I’m sorry I let you down.
As I mentioned when I called, my babysitter was ill and could not work, and my husband is out of town. I had to wait until my sister could arrive to babysit before I could leave for work.
I have emailed my cost analysis to everyone in the meeting and explained my absence. 

If there is anything else I can do to make up for my absence, please let me know.
Please accept my apology.
Tamara

• http://www.instructionalsolutions.com/blog/how-to-write-business-apology-letter