3. ON THE TELEPHONE. LISTENING
Most people find it difficult to make business phone calls in a foreign language. Therefore, in order to make an effective phone call, you must prepare ahead.
ELEMENTARY VOCABULARY
Formal
Conversation
“Midtown
Computer Solutions, Helen speaking. How can I help you?”
“Thank you
for calling Midtown Computer Solutions. How may I direct your call?”
“Midtown
Computer Solutions – good afternoon.”
“Hello, this
is Ryan Bardos.”
“Hello, this
is Ryan Bardos from Paramount Publishing.”
“May I speak
with…?” / “Could I speak with…?”
“I’m calling
about the job opening I saw in the newspaper.”
“I’m calling
to register for the upcoming conference.”
“One moment
please – I’ll put you through.” / “Please hold.” / “I’ll transfer you.”
“May I ask
who’s calling?” / “Who’s calling, please?”
“I’m sorry, Natalie’s in a meeting at the
moment.” / “I’m sorry, she’s on another call.”
“I’m sorry,
Natalie’s not in her office right now.”
“I’m sorry,
she’s out of town at the moment.”
“I’m sorry,
she’s not available at the moment.”
“Would you
like to leave a message?” / “Can I take a message?”
“No thanks,
I’ll call back later.”
“Could you
ask her to call me back?” / “Please ask him to call me back.”
“Please tell
him/her that the documents are ready.”
“Please
remind him/her that he/she has a dentist appointment tomorrow.”
“Let me read
that back to you.” / “Could you spell your last name for me?”
“Well, it
was nice talking with you.” / “Thanks for calling.”
“Anyway… I
should let you go / I should get going.”
“I’ll get in
touch in a couple of days.”/“I’ll call you back later”/“Talk to you soon.”
“Bye.” / “Take care.” / “Have a nice day.”/ Response:
“You too. Bye.”
LISTEN TO THESE SENTENCES
LISTENING 1. INFORMAL CALL
Listen to someone calling a friend and answer these questions:
1) Why is the girl calling?
2) Where is Lucy at the moment?
3) When will Lucy be back?
4) What is the caller's name?
5) What is her realtionship with Lucy?
6) What is her phone number?
LISTENING 2. FORMAL CALL
Listen to someone calling a law firm and complete these sentences:
1.-I'd like to _______________________ Ms Jones, please.
2.-I'm afraid Ms Jones is _________________ at the moment.
3. If she is not delayed, in approximately ________________________.
4. Could you please ask her to ____________________________.
5.-Does she have _______________________________?
6.-Yes, that would be best. Hold __________________ while I find my pen.
7.-My number is ________________________________.
8. My first name is _____________________ and my surname _____________________.
Comentarios
Publicar un comentario