5. COMPLAINT LETTER ACTIVITY

You went to a bungalow accomodation with your family and you had some problems. Organise these senteces to write a letter of complaint to the manager of the resort. 

 

Dear sir or madam,

 

I would appreciate it if you would look into this matter as soon as possible with a view to refunding my money in full.

it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired.

However, our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m.

1. I am writing to complain about

When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution.

Secondly, your brochure clearly states that all bungalows have a sea view and are situated in pleasant, surroundings.

Although these problems were immediately pointed out to your representative, Mr Kitching,

the bungalow accommodation provided for my family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006.

These problems detracted significantly from our enjoyment of the holiday

as it was necessary to spend the first day having the room put into a habitable condition, while for the rest of our stay we had very little sleep at night.

When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom.